Accountable Care Becomes More Pervasive

Deane Morrison, CIO, Capital Region Healthcare
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Deane Morrison, CIO, Capital Region Healthcare

Deane Morrison, CIO, Capital Region Healthcare

Challenges in technology to meet enterprise needs in 2013 and expectations

We have definitely leveraged SAS best of breed applications for our HR environment. Our core HR solutions include the use of Kronos for time & attendance and Lawson for payroll & employee management. However, those two applications do not have solutions within them for many other HR processes.

For example, we wanted to automate our Performance Evaluation Process. Our average on time evaluation rate was 40 percent and we did not have good data to know what our organization was granting for merit increases. So we approved a project to use the Halogen system. We converted
all our job descriptions into Halogen, applied metrics for each responsibility, standardized on organizational service and behavior attributes for every job and did this all within one year. HR solutions to improve effectiveness We have also used best of breed applications for managing our job recruitment process, for obtaining 360 feedback regarding staff performance, for nurses to bid on shifts, for managing position credentials and for enrolling in our organization HR educational programs.

Manner in which data is used to head off problems and complications before they happen

Our most significant challenge is managing compensation. There is a void with being able to tie one's job to market driven compensation data that allows us to determine how our compensation compares to our competitors.Although we have automated our performance evaluation
process, we still use a manual process for documenting and approving the final merit adjustment or any other
promotion or job transfer.

Technology trends impacting enterprise business environment

We see the need to continually be looking at our HR policies in how they support flexibility for our future work force. That flexibility includes working from
home, supporting personal devices and allowing employees to interact with us via social media. Changes in My role and responsibilities
As community hospitals have evolved into community healthcare systems the role of the CHRO has significantly expanded. That role not only includes oversight of traditional hospital staff but has expanded to include employed provides. As accountable care becomes more pervasive many organizations are becoming self insured for the health insurance benefits they provide and the CHRO has a key role now in establishing the benefits and overseeing the program.

"As, accountable care becomes more pervasive many organizations are becoming self insured for the
health insurance benefits they provide"


Lessons learned and advice for fellow HRs

As we strive to fill process gaps with best of breed SAS solutions the advantages include ability to implement a solution quickly, less capital investment and less IT in house involvement. What's important for CHRO's to consider if an organization adopts this strategy is that there is a significant increase in the complexity around managing the master employee file as every outsourced system has to be kept in synchronization. In addition, it creates a challenge for which system is the single source of truth for accuracy of reports as well as a challenge for reporting across multiple best of breed systems.
 

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