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HR solutions are only as effective as our ability to persuade the leadership in business

Alejandro Yepes, Manager, Corporate on Boarding, World Bank Group
Alejandro Yepes, Manager, Corporate on Boarding, World Bank Group

Alejandro Yepes, Manager, Corporate on Boarding, World Bank Group

Steering transformational initiatives within your organization

We strive to constantly identify the gaps between our programs and best practices, emerging trends and our customers’ needs. As such, for onboarding new hires, our organization looked at best practices from NASA, the U.S. Department of State, and
also at studies from firms such as Aberdeen, Booze Allen & Hamilton and the Society for Human Resource Management, and  conducted new-hire surveys and focus groups to better understand their needs. Once we identify the gaps, we select a few robust initiatives that are transformative.

"HR solutions are only as effective as our ability to persuade the leadership in business side of the organization, to make  them owners of the change processes and our ability to change behaviors and culture"

Using HR solutions to improve effectiveness

The Onboarding Program needed highly reliable feedback from hundreds of new hires worldwide to better understand their needs  and effectiveness of program. With a solid monitoring and evaluation framework in place, the Onboarding Program started to  use smart tablets with survey links which allowed our organization to capture over 200 responses of real-time.

The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier

I would look for a better and more integrated use of social  media platforms and tools for HR practitioners to improve theengagement of potential employees, new hires, and existing employees on branding, employee value proposition, and  corporate culture embodied in behaviors for success. These tools and platforms need to be flexible and relatively lowcost so  that they do not represent an insurmountable risk or cost to try to ensure they remain nimble and adaptable to the changing needs of the organization.

Technology trends impacting the HR function

The use of cloud, mobile, and social media changes by the day. I would be looking into their application to employee branding where brand is defined by social media instead of a company website or a PR-manufactured brand. More importantly, we notice  a large increase in new hires between the ages of 20 and 35 who combined with the trend in retirement of baby boomers, are redefining the work place.

Lessons learned and advice for fellow CHROs

HR solutions are only as effective as our ability to persuade the leadership in business side of the organization to make  them owners of the change processes and our ability to change behaviors and culture. Strong leadership signals and  involvement, communications, buy-in from stakeholders, and centralized function of change management can support the change  process and ensure that HR solutions are applied on fertile ground.

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