Tak Points: Driving Employee Engagement and Staff Retention in Healthcare

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Evident from the retention rate of nurses in the US, it is safe to say that nursing is one of the most difficult professions in the world, owing to the ordeal of coping with stressful situations, multiple shifts, and prolonged working hours. An increased employee turnover quite often enables hospitals to recruit and train new staff to level the gap in their workforce, which can be both costly and time-consuming for the management and HR department. Therefore, a healthy employee engagement program has emerged as the need of the hour to stimulate enthusiasm, optimism, and motivation in the hospital workforce, effectively improving the performance and productivity of the staff. Tak Points was founded in an aim to boost staff retention within the healthcare sector and improve the overall hospital performance through its advanced employee engagement platform. “We focus primarily on the healthcare sector to streamline the work life of nurses and improve patient experience, thereby increasing the net profits of our clients’ businesses,” states Brian Finucane, CIO at Tak Points.

At its core, Tak Points throbs around the concept of gratitude and offers an innovative ‘point system’ through its mobile app to drive staff engagement in hospitals. The Tak mobile app allows employees to give and earn points through recognition, which can be stored in their accounts for redemption. This recognition or ‘Tak’ can be done unchecked and freely without any management oversight or supervision. Added to this, nurses can also record various stressful situations or events that adversely affect their shifts within the app, thereby earning points for it each time. The Tak Point mobile app also features a newsfeed similar to Instagram, where the staff can share messages, post pictures, and exchange events or news, paving the way for enhanced employee engagement in the organization. The company aggregates all this data to generate real-time, minute-by-minute reporting on employee engagement in the client’s hospital, as opposed to the yearly or half-yearly engagement surveys offered by its competitors.

“Tak Points’ ability to address the varying levels of intensity that nurses and other hospital staff endure pushes us to the pole position in the healthcare industry,” adds Finucane. The company has developed hands-on approach to implement its platform, enabling clients to formulate an effective engagement strategy.


We focus primarily on the healthcare sector to streamline the work life of nurses and improve patient experience, thereby increasing the net profits of our clients’ businesses

Tak Points initially employs some baseline metrics to assess the real-time engagement levels at each department and then devise a customized solution tailored to the clients’ specific requirements. Post this, the company initiates a launch program, in which, advanced analytics and reporting features are implemented to deliver real-time visibility into employee engagement and employee retention.

The key takeaway that healthcare clients obtain from collaborating with Tak Points is the exceptional financial performance and improved patient experiences, through enhanced employee engagement programs. Clients can also experience significant improvements in their HCAHPS scores (Hospital Consumer Assessment of Healthcare Providers and Systems) and Leapfrog scores, which are standards for patient satisfaction at healthcare facilities. The firm’s holistic engagement solutions have also proven their value in triggering significant cost-savings and increased ROI by reducing employee turnover by almost five percent in the very first-year post-implementation.

Having carved out a niche in the healthcare sector, Tak Points looks forward to expanding its turnkey employee engagement solutions to various other verticals with large number of mobile workforces, such as salespeople or field service agents. Currently, the company is engaged in rolling out its platform in the education sector to optimize the workload of teachers who are also in a similar position to that of the nurses in hospitals.

Company
Tak Points

Headquarters
Kansas City, MO

Management
Brian Finucane, CIO

Description
Tak Points fosters an advanced employee engagement platform to streamline the work life of nurses, boost staff retention, and improve the overall hospital performance. A leading employee engagement platform in the healthcare sector, Tak Points throbs around the concept of gratitude and offers an innovative ‘point system’ through its mobile app to drive staff engagement in hospitals. The Tak mobile app allows employees to give and earn points through recognition, which can be stored in their accounts for redemption. Added to this, nurses can also record various stressful situations or events that adversely affect their shifts within the app and earn points for it each time

Tak Points